Legal
Terms & Conditions
Last updated: June 25, 2026
Clear terms for bookings, call-outs, payments, warranties, customer responsibilities, and service limitations.
Important Service Terms Summary
This summary highlights key financial and warranty terms before you book. Please read the full Terms below for complete details.
- Call-out fee: A standard diagnostic / call-out fee of AED 150 + 5% UAE VAT may apply for technician dispatch.
- Fee deduction: The call-out fee is waived or deducted if you approve the repair quotation during that specific visit.
- If you decline the quote: The diagnostic / call-out fee becomes payable before the technician leaves.
- Work approval: We begin work only after you approve the scope and price by WhatsApp, digital job card, or another accepted confirmation method.
- Warranty: A 30-day workmanship warranty applies to labor performed by our team, but not to manufacturer defects, client-supplied parts, third-party interference, or pre-existing system failures.
- Access and permits: Customers must arrange safe property access, utilities, building approvals, and security permissions before the visit.
- These terms should be read together with our Privacy Policy.
1. Introduction
Welcome to GetItFixed.ae. These Terms & Conditions explain how our website, booking process, and maintenance services work. By using our website, contacting us on WhatsApp, submitting a booking request, or approving a service visit, you agree to these Terms.
Please read them carefully before booking a service. If you do not agree with these Terms, you should not use our website or services.
2. Company Information
GetItFixed.ae provides home maintenance services in Dubai, United Arab Emirates.
- Brand
- GetItFixed.ae
- Registered Company
- Nasir Nazir Technical Services
- Trade License No.
- 1526463
- Service Area
- Dubai, UAE
- care@getitfixed.ae
VAT and invoice details are provided on quotations, invoices, and service confirmations where applicable.
3. Services Covered
GetItFixed.ae provides residential and light commercial maintenance services in Dubai, including but not limited to:
- AC maintenance and repair
- Plumbing services
- Electrical services
- Handyman services
- Emergency maintenance support, subject to technician availability, location, access, and issue type
- Annual maintenance contracts
- Preventive maintenance inspections
- Minor repairs and installations
The exact scope of each job will depend on the issue reported, site conditions, technician inspection, customer approval, and availability of required parts or materials.
4. Bookings & Communication
Customers may request a service through our website form, WhatsApp, phone call, email, or other official GetItFixed.ae communication channels.
A booking request is not confirmed until our team confirms the date, time, service type, location, and any applicable call-out or inspection fee.
For faster diagnosis, customers may be asked to share photos, videos, issue descriptions, community name, building or villa name, and location details.
WhatsApp communication may be used to confirm service details, quotes, approvals, photos, invoices, and follow-up messages.
5. Scope of Work, Call-Out Fees & Workmanship Warranties
5.1 Scope of Services & Booking Modifications
Provided services: GetItFixed.ae provides residential and commercial property maintenance services including, but not limited to, HVAC / air conditioning maintenance, plumbing, electrical installations, and general handyman services.
Scope modifications: The exact scope of any repair or maintenance work will be detailed in the initial digital job card, quote, or WhatsApp confirmation sent to the client before work begins. Any request by the client to add, modify, or extend the scope of work while technicians are on-site may result in an adjusted quote and must be approved by text, WhatsApp, digital job card, or digital signature before execution.
Safe access and permits: The client is responsible for providing our technicians with safe access to the property and work area, required utilities such as electricity and water, and all necessary building management or developer approvals before our arrival. This may include approvals or permits from landlords, tenants, building security, community management, Ejari-related parties, Emaar, Nakheel, DAMAC, or other relevant authorities. The Company is not liable for delays, denied access, failed visits, or cancellations caused by missing approvals or access denials.
5.2 Call-Out & Diagnostics Fee Policy
Standard fee structure: The Company charges a standard fixed diagnostic / call-out fee of AED 150 plus applicable 5% UAE VAT for dispatching a technician to evaluate an issue.
Waiver condition: In line with transparent commercial practices, this call-out fee is waived or deducted from the final invoice if the client approves the repair quotation provided by our on-site team and instructs us to proceed with the work during that specific visit.
Rejected quotations: If our technician diagnoses the issue and provides a quotation, but the client chooses not to proceed with the recommended repair, the flat diagnostic / call-out fee becomes immediately due and payable by cash, credit card, local payment link, or another approved payment method before the technician leaves the premises.
5.3 Workmanship Warranties & Guarantees
Labor warranty period: The Company provides a 30-day workmanship warranty on manual labor and installations executed by our team, starting from the job completion time stated on the digital invoice, job card, or service confirmation.
Remedial action: If a defect or failure occurs within the 30-day window due to faulty execution or workmanship by our team, the Company will assess the issue and, where the claim is valid, dispatch a team to re-perform the service or rectify the fault free of charge.
Spare parts and materials exclusions:
- The Company does not manufacture spare parts such as AC compressors, water pumps, electrical breakers, valves, or similar components. The workmanship warranty does not cover mechanical or electrical component defects inherent to the manufacturer.
- Where parts are procured by the Company on behalf of the client from local UAE suppliers, any available manufacturer or supplier warranty will be passed to the client according to the supplier's terms.
- If the client provides third-party materials or spare parts, the Company gives no warranty on the functionality, suitability, quality, or durability of that part. Any subsequent breakdown may incur a fresh call-out fee and additional labor or material charges.
5.4 Warranty Voidances & Exclusions
The 30-day workmanship warranty will be rendered null and void under the following conditions:
- Third-party intervention: Any modification, adjustment, tampering, or repair of the serviced system or area by the client, another contractor, or a third-party technician after our departure.
- Force majeure and local environment: Failures caused by external environmental or utility factors including extreme dust storms, abnormal power surges, DEWA water supply cuts, building-wide drainage backups, structural movement, or events outside the Company's reasonable control.
- Pre-existing system degradation: Failures caused by systemic issues that the client was warned about in writing, on the invoice, or through WhatsApp, but chose not to rectify. Examples include old AC units with corroded internal coils where the client approves only a gas top-up instead of the recommended component replacement.
6. Customer Responsibilities
The customer is responsible for:
- Providing accurate contact details and property location
- Explaining the issue as clearly as possible
- Providing safe access to the property and work area
- Ensuring electricity, water, or other required utilities are available when needed
- Obtaining building, community, landlord, tenant, or developer approvals where required
- Arranging access with security, reception, building management, or community management
- Informing us about known risks, old systems, previous repairs, or safety concerns
- Ensuring an authorized person is present to approve work and payment
GetItFixed.ae is not responsible for delays, failed visits, or extra costs caused by incorrect information, lack of access, missing approvals, unavailable utilities, or unsafe working conditions.
7. Quotes, Approvals & Additional Work
After inspection, our technician or support team may provide a verbal, written, WhatsApp, or digital quotation. Work will begin only after the customer approves the quoted scope and price.
If additional work, materials, spare parts, access equipment, or extended labor is required, we will seek customer approval before proceeding.
Approval may be given through WhatsApp, email, written confirmation, signed job card, digital form, or other clear confirmation method accepted by GetItFixed.ae.
Any work not included in the original approved scope may be charged separately.
8. Payments & VAT
Payment is due upon completion of the service unless otherwise agreed in writing. For annual maintenance contracts, payment terms will be stated in the relevant AMC proposal or agreement.
Accepted payment methods may include cash, card, bank transfer, payment link, or other approved methods.
Prices may be subject to 5% UAE VAT where applicable. Invoices will be issued according to the applicable business and tax requirements.
GetItFixed.ae may withhold further service, warranty support, or future bookings where invoices remain unpaid.
9. Cancellations & Rescheduling
Customers should notify GetItFixed.ae as early as possible if they need to cancel or reschedule a booking.
A cancellation fee or call-out fee may apply if:
- The technician is already on the way
- The technician arrives but cannot access the property
- Required approvals or permits were not arranged
- The customer is unavailable at the confirmed time
- The issue details provided were materially incorrect
GetItFixed.ae may reschedule or cancel a booking due to technician availability, emergencies, unsafe conditions, parts availability, traffic delays, or circumstances outside our control.
10. Liability Limitations
GetItFixed.ae will take reasonable care when providing services. However, we are not responsible for:
- Pre-existing defects
- Hidden damage
- Building-wide system failures
- Old or poorly maintained systems
- Faults caused by third parties
- Manufacturer defects
- Customer-supplied materials
- Loss caused by delayed approvals, access issues, or inaccurate information
- Indirect, incidental, or consequential losses
Nothing in these Terms limits any legal rights that cannot be excluded under applicable UAE law.
11. Governing Law & Contact Details
These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any disputes will be handled through the competent courts or authorities in Dubai, unless otherwise required by applicable law.
For questions about these Terms, contact:
- Registered company: Nasir Nazir Technical Services
- Trade License No.: 1526463
- Email: care@getitfixed.ae
- Service area: Dubai, UAE