Legal
Privacy Policy
How we collect, use, store, and protect customer information for home maintenance bookings in Dubai.
Quick Summary
- We collect information needed to respond, book, and complete maintenance services.
- This may include your name, phone number, address, WhatsApp messages, photos, videos, and location details.
- We use your information to arrange visits, provide quotes, complete jobs, issue invoices, and support warranties.
- We do not sell your phone number, address, photos, videos, or location data to third-party marketing companies.
- You can contact us with privacy questions or correction requests.
1. Introduction
This Privacy Policy explains how GetItFixed.ae collects, uses, stores, and protects personal information when you visit our website, contact us, book a service, communicate with us on WhatsApp, or use our maintenance services.
By using our website or services, you acknowledge that your information may be handled as described in this Privacy Policy.
2. Who We Are
GetItFixed.ae provides home maintenance booking support and related customer service in Dubai, United Arab Emirates.
- Brand
- GetItFixed.ae
- Registered Company
- Nasir Nazir Technical Services
- Trade License No.
- 1526463
- Service Area
- Dubai, UAE
- care@getitfixed.ae
VAT and invoice details are provided on quotations, invoices, and service confirmations where applicable.
3. Information We Collect
We may collect the following information when you contact us, submit a form, request a booking, or use our services:
- Name
- Phone number
- Email address
- Dubai community or property location
- Building, villa, apartment, or office details
- Service type requested
- Description of the maintenance issue
- Preferred booking date and time
- Photos or videos of the issue
- WhatsApp messages or call details
- Live location pins where shared by the customer
- Payment and invoice information
- Customer feedback or reviews
- Website usage information such as browser, device type, pages visited, and enquiry source
We only aim to collect information needed to respond to enquiries, arrange bookings, provide services, issue invoices, and improve our customer experience.
4. How We Collect Information
We may collect information when you:
- Visit our website
- Submit a booking or contact form
- Message us on WhatsApp
- Call or email us
- Share photos, videos, or location details
- Book a technician
- Approve a quote
- Pay an invoice
- Leave feedback or a review
- Interact with our ads or social media pages
5. How We Use Information
We use customer information to:
- Respond to enquiries
- Understand the maintenance issue
- Arrange technician visits
- Confirm property location and access details
- Provide quotations
- Complete approved services
- Send invoices and payment links
- Provide warranty or follow-up support
- Improve our website, booking process, and customer service
- Send service-related updates
- Request customer feedback or reviews
- Maintain business records
- Comply with legal, accounting, tax, and regulatory obligations
We do not sell customer phone numbers, addresses, photos, videos, or location information to third-party marketing companies.
6. WhatsApp, Photos, Videos & Location Data
GetItFixed.ae may use WhatsApp or similar communication tools to receive service requests, photos, videos, issue descriptions, property details, and location pins. This helps our team understand the issue faster and send the right technician where possible.
Customers should avoid sharing unnecessary personal, financial, or sensitive information through WhatsApp or website forms.
Photos and videos shared with us should focus only on the maintenance issue, such as the AC unit, leak, socket, appliance area, or repair location. Customers should avoid including people, private documents, valuables, or unrelated personal items in images where possible.
Live location pins or addresses are used to arrange technician visits and should only be shared when needed for service delivery.
7. Sharing Information
We may share limited customer information with trusted parties where needed to provide our services, including:
- Technicians and service coordinators
- Payment processors
- Accounting or invoicing providers
- WhatsApp, phone, email, or customer support platforms
- Spare parts suppliers where needed for a quote or repair
- IT, hosting, website, analytics, or security providers
- Government, regulatory, legal, or tax authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
8. Data Storage & Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, messaging platform, email system, or internet transmission is completely secure. Customers should avoid sending unnecessary sensitive information through unsecured channels.
9. Data Retention
We keep customer information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, warranty support, accounting, tax, legal, dispute resolution, and business record purposes.
Where information is no longer required, we may delete, anonymize, or securely archive it according to our internal policies and applicable legal requirements.
10. Customer Rights
Subject to applicable law, customers may request to access, correct, update, or delete certain personal information held by GetItFixed.ae. Customers may also contact us with questions about how their information is used.
Some information may need to be retained where required for invoices, legal records, warranty claims, dispute handling, tax compliance, fraud prevention, or other legitimate business purposes.
To make a privacy request, contact us at care@getitfixed.ae.
11. Cookies & Website Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure advertising performance, and remember user preferences.
These tools may collect information such as device type, browser type, pages visited, approximate location, referral source, and interactions with our website.
Users can manage or block cookies through their browser settings. Some website features may not work properly if cookies are disabled.
12. Contact Details
For questions about this Privacy Policy or how we handle personal information, contact:
- GetItFixed.ae
- Registered company: Nasir Nazir Technical Services
- Trade License No.: 1526463
- Email: care@getitfixed.ae
- Service area: Dubai, UAE